Immortality

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 Post subject: RE: Website downtime
PostPosted: Thu Mar 26, 2009 5:07 pm 
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<Immortality>
<Immortality>
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Joined: Mon Mar 07, 2005 2:44 pm
Posts: 976
Location: New York
Quote:
Dear Jeffrey Hulslander,

The status of your ticket (992968) has been changed from Open to Resolved by Lucy G.

This update was added:
Dear Jeffrey.

We have found an abuser who overloaded your shared mysql server. Per our Terms os Service his account already suspended. We are really sorry for all inconveniences which you faced. Please give us additional hour to fix all issues from the server side. We beleive that you are not interested in all these explanations and reasons and your main concern is the stable work of the server, please do believe that we are more than concerned about this as it hits our reputation and thus we work hard and deeply hope that the problem will be fixed soon.
We really care about every single customer who entrusted his business into our hands, and we do try to improve the quality of our services as much as we can. We hope for your understanding in this matter. Should you have any further questions, feel free to contact us at anytime, we are available 24/7.

Sincerely yours, Lucy Grebenyuk
Technical Support Dpt.


It's what I figured, but the site should be ok again.

_________________
Wru - 85 Enhancement Shaman
Immortality Guild Master


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